Our Net Promoter Score (NPS), a vital measure of client loyalty and satisfaction, highlights our rising reputation in the MSP landscape. In 2024, HireGenics achieved an outstanding NPS of 68, while the industry average languished at -10. This impressive difference highlights the exceptional value our MSP provides, significantly exceeding industry expectations.
HireGenics is setting new benchmarks, with client hiring managers consistently reporting year-over-year improvements in overall satisfaction. Our NPS not only reflects our commitment to excellence but also underscores our distinct advantage over the competition.
For Too Long, the “M” in MSP Has Meant Mediocrity
Traditional MSP offerings often leave customers feeling underwhelmed. They crave actionable data intelligence, consistent service delivery, and alignment with their business goals. Instead, customers encounter a static and passive support model with average service quality, and a lack of strategy or focus on program maturity. That is why the industry standard NPS results are so low.
Mediocrity No More: HireGenics is redefining the ‘M’ in MSP
HireGenics sets the market standard by confronting challenges with a robust solution. Our MSP is designed to continuously evolve, avoiding the pitfalls of a set-it-and-forget-it approach. With our strategic, agile service approach, your program remains dynamic, scalable and effective. HireGenics transforms mediocrity into excellence, delivering the adaptable and innovative solutions our clients deserve.
Outperforming the Competition – A Higher-Level MSP
HireGenics elevates the standards of contingent workforce management, setting a new benchmark for delivery excellence. Over the past three years, our leadership team has addressed the most pressing challenges in external workforce management. With decades of combined experience, we’ve developed an optimized delivery model that ensures unmatched efficiency, alignment and innovation. Our clients have noticed.
Our contingent workforce solution empowers teams through data and analytics, training, and insight interpretation. We focus on strategies to boost productivity, contain costs, and drive program maturity. Our clients have spoken, and the results are clear – it works!
At HireGenics, we see ourselves as your partner, not just a provider. Our high Net Promoter Score (NPS) proves that client satisfaction drives our success.
Elevating your Workforce Strategy – Key Differentiators
- Strategic Partnership
We provide adaptable, fit-for-business solutions by integrating our team with yours, serving as trusted advisors. - Innovation and Advanced Analytics
We provide AI-driven decision-making tools, dynamic supplier scorecards, and real-time analytics to drive actionable insights and enhance performance. - Delivery Excellence
Our Center of Excellence (COE) enhances performance and governance by offering ongoing consultation to ensure program growth and innovation. The COE develops, evolves, and shares our methodology, holding teams accountable for delivering best-in-class solutions. - Continuous Alignment
We engage stakeholders and conduct annual planning and road mapping sessions to align with our client’s organizational goals, fostering collaboration and continuous improvement. - Diversity and Inclusion
Our parent company ranks among North America’s largest Minority Business Enterprises (MBE). At HireGenics, we prioritize workforce diversity, community engagement, and fostering an inclusive culture.